Terms and Conditions

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By enrolling in a Speak Up Studio program, you agree to these terms and conditions:

Safety

Speak Up Studio is a save environment. Bullying and unacceptable language will not be tolerated. Speak Up Studio reserves the right to refuse any student that presents a disciplinary problem to staff or a threat to the safety and well being of other children. Parents will be advised of problems only once and if bad behaviour continues, the student will be removed from the class with no refund.

Speak Up Studio takes all reasonable steps to ensure classes are safe and that activities are controlled. By attending classes you agree to discharge Speak Up Studio from any liability, loss or damage or any other claim associated with the attendance of your children at Speak Up Studio classes or workshops.

Payment and Non Payment of Fees

Fees are due before the first lesson of each term. Accounts will be emailed to current customers two weeks before the start of classes. Fees may be paid in advance by credit card, internet banking transfer, or with cash at your first lesson. Speak Up Studio no longer accepts cheques. Prompt payment of accounts will prevent the school from spending unnecessary administration time following up payments. Late payment fees of $11 per week will be added until the invoice has been paid.

Term 4 lesson fees do not include concert fees, which are only charged if students wish to participate in the concert. This fee (usually around $100 per student) covers venue hire and staff wages for concert days. Given the significant cost of the venue, we require confirmation of your child’s intention to participate in term 3, so we can plan our budget. The concert is optional however, once committed, students are required to participate and concert fees will be charged regardless of whether the child participates on the day. All rehearsals will take place during normal class time, and students will only be required to attend one extra rehearsal – the dress rehearsal – one week before the show.

An up front yearly payment option (with 5% discount) is available to all customers. Speak Up Studio requires a 12 month commitment from families wishing to pay for a year up front, with no refunds or exceptions available.

A monthly payment option is available to all customers. Speak Up Studio requires a minimum 6 month commitment from families wishing to pay monthly. No cancellations may be made during the minimum 6 month period. The contract will automatically renew for subsequent monthly payments, until cancelled by written notification 30 in advance of the next billing date.

Please consider your child’s extra-curricular schedule carefully before singing up for monthly or yearly payment plans, as no exceptions can be made to minimum commitment periods.

Introductory Lessons

New students are invited to attend one introductory class before confirming their enrolment, these are usually held at the start of each term.

Speak Up Studio does not offer introductory lessons part way through the term as this can disrupt our current students.

Please note, introductory classes are “obligation free” and are only free if the student does not continue for the term. If the student continues with the program for the remainder of the term, the fee for their first class will be included with term fees.

Confirmation following an introductory class, and then withdrawal from the program with less than seven days notice will incur a late cancellation fee of $50. Class planning is carried out on the basis of confirmed enrolments.

Make Up Lessons

Make up lessons are not available for missed group classes or workshops. Our costs remain the same weather or not children attend. You are not required to give any notice, though it would be appreciated.

Make up lessons are available for missed individual classes. Parents must provide at least seven days notice if children are unable to attend an individual class and lessons will be organised at a time convenient to the studio. It is considerate to let the teacher know if your child is unable to attend his or her private lesson.

Re-enrolment and Withdrawal

Re-enrolment from term to term (and year to year) is an automatic procedure. This is done to cut down on repetitive administration each term, and to avoid any misunderstandings that may lead to students missing out on a place in their usual class. Many classes are full and have waiting lists. Accounts will be emailed to current customers two weeks before the start of classes. If you wish to withdraw from the program, please advise us in writing before the invoice due date, otherwise fees will continue to accrue as the student’s place is held in the class. If a student withdraws their enrolment before the end of a term, the full term’s fees will remain payable.

Speak Up Studio may reschedule or cancel classes at any time. If changes are made that affect any participant’s ability to attend classes Speak Up Studio will refund any outstanding fees within 30 days.

Workshops

Payment for workshops is required at the time of enrolling. If payment is not received at the time of enrolling, the enrolment may be cancelled. Workshop bookings are non transferable and non refundable. If the student’s availability changes, it may be possible to switch into a similar workshop on a different day, at the discretion of Speak Up Studio.

If scheduling changes are made that affect any participant’s ability to attend a workshop, Speak Up Studio may offer a place in an alternate workshop, and if an alternate cannot be agreed upon, Speak Up Studio will refund any outstanding fees within 30 days.

Photo Release

Children may be filmed or photographed while participating in classes or studio activities. This material may be published in Speak Up Studio printed publications and online (including on the Speak Up Studio website and Facebook page.) Images may also be supplied to third parties (eg. Local newspapers) for promotional purposes. If you do not wish your child to be filmed or photographed and this media used in publications, you must advise Speak Up Studio in writing.

Delivery Policy

After enrolling online, you will receive an email containing confirmation of your enrolment. We will normally confirm receipt of your enrolment within a few minutes of enrolling. Services will be provided as per the class description. Speak Up Studio reserves the right to reschedule or cancel classes at any time. If changes are made that affect any participant’s ability to attend classes Speak Up Studio will refund any outstanding fees within 30 days.

Refund & Returns Policy

Speak Up Studio cannot refund lesson fees unless we cancel the course or make scheduling changes that affect your ability to attend. In this case, Speak Up Studio will refund any outstanding fees within 30 days.  Consideration may be given in exceptional circumstances and we may offer a credit note for the value of the program to be used within 12 months.

Late Collection Fees

Our teachers will not leave children unattended, and are paid by the hour. If parents are late to pick up their children after drama class, a late fee (per child) will apply.

10 – 15 minutes late: late fee is $10

15 – 30 minutes late: late fee is $25

31 – 60 minutes late: late fee is $40

Over 1 hour late: late fee is $50 and student will be removed from the program with no refund.

Referral Program

Please ensure you have your friend’s permission before submitting their contact details via the “Refer a Friend” form.

Only one credit can given per referred person. If two customers refer one child, the first referral recorded in the Parent Portal will receive the credit.

Once we receive your referral, we will contact the referred person, and invite their child/children to book into an intro class. Credit will be applied to your account if they continue and pay for the full term.

All Speak Up Studio credits expire after 12 months and are non transferable and can’t be redeemed for cash.

Referrals may only be made to new families, or families who have not attended a Speak Up group class in the last 12 months.

All referrals are managed strictly via “Refer a Friend” in the Parent Portal, or via the enrolment form at the time of enrolling. Credit won’t be given if a referred family does not let us know you referred them, or if the referral is mentioned after the enrolment has been created. The $20 voucher can only be generated via the “Refer a Friend” form in the Parent Portal, and not at the time of enrolling.

Exams and Eisteddfods

Exam and Eisteddfod fees are paid directly to the external organisations that coordinate these opportunities, and are payable in addition to term fees.

Payment is due within seven days of receiving the exam or eisteddfod notification via the parent portal.

No refunds are available if your child changes their mind, or does not participate in the exam or eisteddfod.

It is the responsibility of the parent to organise for the child to be taken to the exam or eisteddfod.

Exams and eisteddfods may take place during school time, and occasionally on weekends.

Birthday Parties

A non refundable deposit of $50 is payable at the time of booking to confirm your party.

Full payment must be received on or before the day of the party. Payment may be made by bank transfer or credit card – payment details are provided on the invoice.

A standard birthday party is for no more than 12 children. Additional children cost $20 each. If additional, unexpected children turn up on the day (including siblings of children attending the party) we will not stop them from participating, and an additional invoice will be sent to you. This invoice must be paid within seven days.

If you cancel the party within two weeks of the scheduled party date, the full party fee remains payable. Cancellations outside of the two week period will lose their $50 deposit, but no party fee will be payable. An alternate cancellation policy may be considered in extreme circumstances on an individual basis and at the sole discretion of Speak Up Studio.

As we often photograph our beautiful parties, it is important that parents and caregivers are aware that their children may be filmed or photographed while participating in Speak Up Studio parties. It is the responsibility of the parent or caregiver paying for the party to communicate this to parents or caregivers of children attending the party.